Module: Advanced Module Service Management (5704-270)

Persons:

• Prof. Dr. Marion Büttgen (verantwortlich)

Degree Program:

• Business Administration and Economics (Bachelor, since 28.07.2010)
  5. Semester, compulsory
• Business Administration and Economics (Bachelor, since 01.10.2015)
  5. Semester, compulsory

Relation to other Modules:

Basic Module Service Management

Prerequisites for Attendance:

none

Sprache:

German

ECTS:

6 credits

Frequency:

every winter semester

Length of the Module:

1 semester

Compulsory assignment:

written exam

Length of the examination:

60 minutes

Workload:

180 hours: 45 hours class attendance 135 hours preparation and follow-up of the lecture, preparation of the exercises, preparation of the exam, 60 minute written exam

Professional competences:

The students have in-depth knowledge of strategic management decisions of companies providing services. They know and understand the main concepts for deriving external oriented strategies and starting points for their in-house implementation. They are able to identify the characteristics of a service and to consider them in the problem analysis as well as in problem solving. The advanced module conveys competencies in problem recognition and solving with the aid of concrete, case-specific examples of application for typical decision problems in services management.

Courses