Course: Management of Service Corporations (5702-311)

Persons:

• Prof. Dr. Marion Büttgen (verantwortlich)

Type of Course:

lecture with exercise

In-Class Hours Per Week:

2

Contents:

Strategic fields of the externally and internally aligned management of companies providing services are covered. The special characteristics of providing services are continually considered when conveying the concepts of developing a strategy, of international and innovation management, of the structure and processes of organisations, of information system design as well as human resource management.

Excercise:
With the aid of short case studies, transfer questions and arithmetic problems, the conveyed contents of the lecture Strategic Service Management are revised, applied and critically reflected.

Literature:

Literature will be announced in the lecture or on ILIAS.

Location:

Hohenheim

Module:

• 5702-310 Management of Service Corporations (compulsory)

eLearning:

Course in ILIAS