Course: Principles of Service Management (5704-211)

Persons:

• Prof. Dr. Karsten Hadwich (verantwortlich)

Type of Course:

lecture

In-Class Hours Per Week:

2

Contents:

The importance and characteristics of services as well as the resulting organisational tasks of service management are covered. These are, amongst others, developing new services, securing service quality, steering service capacities, using service technologies, designing service processes, etc.

Literature:

Literature will be announced in the lecture or on ILIAS.

Location:

Hohenheim

Module:

• 5704-210 Basic Module Service Management (compulsory)