Module: Seminar Module Service Management (5704-340)

Persons:

• Prof. Dr. Karsten Hadwich (verantwortlich)
• Prof. Dr. Marion Büttgen (verantwortlich)

Degree Program:

• Business Administration and Economics (Bachelor, since 28.07.2010)
  6. Semester, semi-elective
• Business Administration and Economics (Bachelor, since 01.10.2015)
  6. Semester, semi-elective

Relation to other Modules:

Basic Module Service Management Advanced Module Service Management

Prerequisites for Attendance:

none

Sprache:

German

ECTS:

6 credits

Frequency:

every summer semester

Length of the Module:

1 semester

Compulsory assignment:

term paper, 10 pages and 15 minutes presentation

Workload:

180 hours: 20 hours attendance at the seminar 160 hours preparation of a term paper

Professional competences:

The students are able to expand on their acquired knowledge from the basic and advanced modules Service Management largely independently. They are able to independently write a structured paper about a predefied topic in the area of service management, which adequately deals with the topic and fulfils basic scientfic standards. They can present their results of their paper to a group of their fellow students and articulate and defend their positions during the discussion. The seminar module conveys skills to conduct a profound literature research and analysis, the elaboration of a scientific paper as well as the objective presentation and discussion of the results.

Courses